Shipping and Refund Policy

Distribution Policy

• Physical Products
  • Distribution range: We are committed to serving users around the globe and can deliver physical products to every country and region of the world.
  • Delivery methodWe co-operate with a number of internationally renowned courier companies, such as DHL, FedEx, SF International, etc., to choose the most suitable delivery method according to the customer's location and product weight, size and other factors.
  • delivery time: Typically ships within 7-10 business days of order confirmation (except for customised products). The shipping time varies depending on the destination, and is usually delivered within 5-15 working days. However, the delivery time may be extended under the influence of holidays, promotional activities or force majeure factors.
  • Freight calculation: The shipping cost is calculated based on the weight and volume of the product as well as the delivery destination. During the ordering process, the system will automatically calculate the corresponding shipping cost based on the purchased product and the shipping address, and display it to the customer. For some products with larger amount or lighter weight, free delivery service may be provided, subject to the description on the product page.
  • Distribution Tracking: Customers can check the delivery status of their orders at any time through the order tracking system, including information on dispatch time, shipping routes, estimated arrival time, and so on. We will provide the courier single number to the customer in time after shipment, which is convenient for the customer to make tracking enquiry.
  • Customs clearance and taxes: When physical products are delivered overseas, import duties, VAT or other taxes may be incurred, which shall be borne by the customer, subject to the customs regulations of the destination country. We will remind you of the relevant risks on the order confirmation page, but we are not responsible for paying the tax on behalf of the customer.

 

• Virtual Products
  • Delivery method: For virtual products or services such as JPA art competitions, exhibitions, art tours in France, etc., after the Client has completed the payment, relevant confirmation information, e-tickets, enrolment vouchers or study materials will be sent to the Client via email (the main method), SMS or the messaging system within the Platform. Customers can participate in the corresponding activities or obtain services with such information.
  • Delivery time: Delivery is usually completed within 3 working days after successful payment. In case of special circumstances, we will inform the customer in time and complete the delivery within the shortest possible time.

Refund policy

• Physical Products
  • Return period: Customers may apply for a return within 3 days from the date of receipt of the physical product if they are not satisfied with the product or if there is a quality problem with the product.
  • Return conditions: The product should be kept in the original packaging intact, unused, undamaged and with all accessories, manuals and other related items. If the product is returned due to quality problem, we will bear the return shipping cost; if the product is returned due to customer's personal reason, the customer has to bear the return shipping cost by himself/herself.
  • Refund Methods: After confirming the eligibility of the return, we will refund the original amount to the account used by the customer at the time of payment within 7-10 working days. If gift cards, coupons, etc. were used to pay for part of the amount, the refund will be made to the corresponding account or restored to its amount according to the original payment ratio respectively.

 

• Virtual Products
  • Normally no refunds::
    Virtual products or services such as JPA Art Competition, exhibitions, and art tours in France are non-refundable once purchased. After you complete the payment, we have already locked the competition quota for you, prepared the exhibition resources or started the study tour planning (such as booking hotels, docking with local institutions, applying for visa materials, etc.), all of the above work incurs actual costs and resources are irreversible. At the same time, you have already obtained the details of the event, e-vouchers and other services, so regular refunds are not supported.
  • Refund Rules and Proof Requirements for Force Majeure Factors::
    If you apply for a refund due to the following force majeure circumstances, you must submit valid supporting documents within 15 working days prior to the original start date of the event, and the refund will be processed according to the following criteria after approval:
    • Objective force majeure such as war, natural disasters, etc.::
      A government announcement, official media report, or proof of disaster/war (e.g., earthquake warning document, war zone lockdown notice, etc.) from an authoritative agency is required to prove that the event or your location is unable to conduct the event due to force majeure. If the event is completely cancelled, the 50% fee will be refunded; if the event is postponed, you may choose to reserve your spot or request a 50% refund.
    • Force majeure such as serious illness of an individual::
      Diagnostic certificates, medical records and treatment vouchers (which should reflect that the condition is serious enough to render participation in the activity impossible) issued by a level 2 or above hospital are required, and the doctor's recommendation clearly states that "unable to travel/participate in the activity". Upon verification, the 50% fee will be refunded.
    • Method of submission of certificates::
      Please send scanned copies or clear photos of the supporting documents to our email address.support@artscoral.com with "[Order Number] + Force Majeure Refund Request" in the subject of the email. We will complete the review within 5 working days after receiving the materials and inform the result by email.
  • special specification::
    If complete supporting documents are not submitted within the specified time, or the documents cannot prove the direct causal relationship between force majeure and the inability to participate in the activities, the refund application will be deemed to be voluntarily abandoned and will not be accepted. The refund amount will be returned to the payment account in the original way within 7 working days after the audit.