Shipping and Refund Policy

Shipping Policy

Distribution range

We provide delivery service to [specific delivery areas, such as mainland China, most countries and regions around the world, etc.]. Some remote areas or areas subject to logistics restrictions may not be able to deliver, please confirm with customer service before placing an order.

delivery time

  1. Domestic distribution: Under normal circumstances, the goods will be dispatched within 7 working days after you have successfully placed an order and made payment (except for special items or pre-sale items). After shipment, delivery is expected within 3 working days for major cities in China, and may be extended by 3-5 working days for remote areas.
  2. international distribution: International orders are dispatched within 14 working days of payment. Delivery time varies depending on the destination, generally 5-20 working days, and may be affected by customs clearance, holidays and other factors.

Description of shipping costs

  1. Domestic freight: You can check the exact shipping amount and shipping policy on the checkout page.
  2. international shipping: Shipping costs for international orders are calculated based on the weight, volume and destination of the item, and you can view the exact shipping amount on the checkout page.

Delivery Enquiry

You can track the delivery status of your order in real time by entering your order number and reserved mobile phone number through the order enquiry function on our website. If you do not receive the goods within the estimated delivery time, please contact our customer service in time, we will assist you to check the logistics information and solve the problem.

Refund Policy

general provision

We are committed to providing you with quality goods and services. If you are not satisfied with your purchase, we will process a refund for you when the following conditions are met.

Refund conditions

  1. Goods are unused and undamaged: Within 7 days of receipt of the item (generally 14 or 30 days, depending on the situation), the item must be in new, unused condition with the original packaging intact and with all accessories.
  2. quality problem: If there is a quality problem with the item, we will be responsible for refunding or exchanging the item, no matter how long it has been purchased. Please contact us within 7 days after you find the quality problem and provide clear photos or videos of the problem as proof.
  3. Misdirection, omission: If we send you an item that does not match your order, or if there is an omission, you can contact us within 7 days of receiving the item, and we will issue you a full refund or resend you the correct item.

Refund process

  1. application (form etc): Please initiate a refund request through the customer service channel on our website or by sending an email to [customer service email address], providing your order number, date of purchase, description of the problem, and proof of the problem (if any).
  2. audits: Our customer service team will review the request within [X] business days of receipt. After review, we will communicate with you on how the refund will be made and the estimated time of arrival.
  3. Refund processingRefunds will be issued within [X] business days of approval for requests that meet the refund criteria. The refund will be returned to your payment account, and the exact time of arrival may vary depending onpayment institutionIt varies.